A year ago Susan Glover went on WEEI. Great stuff.

Posted February 22, 2011 by fox32

1 year ago almost to the day, the Acting Keeper of Prints, Rare Books, Manuscripts and Archives from the Boston Public Library (Susan Glover) called in to WEEI’s Dennis & Callahan to explain what she does.
Quick context; this came up after the release by the Boston Herald of the salaries for all state employees; which led to a discussion (if you listen to WEEI you might use that term loosely) of “why do taxpayers pay for the Boston Public Library”, i.e. “what is so great about libraries, why should MY hard earned tax dollars go to a library. WHY!! So kids can play World of Warcraft? Old books suck!” etc…
For all the hackle raising this might produce, Callahan reveals a crucial point; if people are asking these kinds of questions, then someone at the library is not doing their job. If the popular belief is that google and wikipedia can reveal the answer to everything then libraries are not doing their job (if just joining, then due to intellectual property rights alone, the answer is a huge NO. Simple example; you can’t read Encyclopedia Britannica entrys online simply through google -but you could read it in print or online if inside a library, etc.).
Susan Glover of the BPL very gamely agreed to speak to D&C to, in effect, defend the library, and did a fantastic job of conveying enthusiasm for her work and the BPL in general. Great stuff in a hostile environment. Kill them with kindness. The irony/kicker is D&C are both confessed fanatical readers… Listen.